Frequently Asked Questions

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Secure shopping

It is important that you contact us immediately after the delivery date of the products you purchased from AbiyeElbisecim and start the process on the same day. After your returned package reaches us, your refund will be made within 14 days. It usually takes a much shorter time. You can cancel within 24 hours after ordering. Afterwards, the process begins. Please start the return process as soon as you receive it, without waiting..

How long is the cargo delivery time?

The range is 6-28 days. The duration has been temporarily extended due to density.

Is there any returns or exchanges?

You can start the process within 24 hours of receiving it. Since they are products purchased for special occasions, subsequent communications will not be accepted.

How can I get

Steps for making electronic purchases:

1. By registering or becoming a member of our site
You can shop quickly without any hassle.

2. After determining the products you want to buy, you can add them to your shopping cart by clicking the " Add to Cart " button. The purpose of the shopping cart is what the customer chooses
It provides convenience by eliminating the necessity of purchasing.

3. You can see the price and other information about the product in your Shopping Cart. Additionally, the quantities of the products
You can change it or remove it from your cart. Product prices and amount information include VAT.

4. You can get the products in your cart in 3 different ways. Cash payment by credit card, installment payment by credit card and payment by debit card.

After selecting the payment method, a detail screen appears depending on the payment method you selected. After entering the desired data, click the "Buy" button.

5. Make sure you use a working email when placing an order. Because information after the order will be made via this e-mail.

6. If you pay by credit card
As soon as you confirm the order, the information reaches the network processing mechanism (SSL) through a special passage over the net, where the banks making the payment and receiving the payment approve or reject this transaction.
If your credit card information is correct, your order will be accepted. The cost of the products you purchase reaches us via bank. Order positively
If completed, an e-mail is sent to the customer with information about his order. Your card information is transmitted to the bank system via SSL encryption before it reaches us. All websites in the world make payments using this method.
they get it.

7. At the end of these processes, the system
It will automatically give you an order number. This number later
In order to carry out payment and order tracking transactions,
should be recorded.

8. You can check the status of your orders at any time with the help of the order tracking module.

Order and Delivery

What should I pay attention to when ordering?

First of all, you need to make sure that the membership form you fill out while becoming a member contains complete and up-to-date information. In case of any problems that may arise after your order, our customer representative will contact you by e-mail using the contact information in your membership information. Your order will be sent to the delivery address you entered. In order to avoid any problems during cargo delivery, you must write your address in full detail.

How can I order?

In order to place an order on our site, you must first become a member of our site. After creating your membership, you can go to the page of the product you want to buy, choose the color and size you like, and add the product to your cart by pressing the "Add to Cart" button. You can then click on "My Cart" at the top right of our page, enter your payment information after the shipping and delivery information that the system will ask you, and place your order.


Which cargo company will my order be sent with?

After your order, the products will be delivered by PTT or Aras Kargo in Türkiye.

I placed my order, what happens next?

After your order reaches our system without any problems, an e-mail stating the details of your order will be sent to the e-mail address you used when registering to our site. Our customer representatives will prepare and ship your products to deliver your order to you as soon as possible without any problems. When your product is delivered to the cargo company, we will send you an e-mail again and you will be informed about the cargo. You can make your payments with Visa, Visa Electron and Mastercard credit cards or debit cards.

NOTE:
Our delivery times are between 8-38 days. It is shown to be delivered as quickly as possible within these periods.

How can I track the status of my order?

You can track all the orders you have placed on our site from the My Orders section on your account page after logging in.


What should I pay attention to when I receive the product?

Open and check the packages you think were damaged during shipment in front of the cargo officer you received them from. If there is any damage to the product, do not take delivery of the product by keeping a report with the cargo company. Product delivery
Please remember that you accept that the cargo company has fully fulfilled its duty upon receipt.

Is there payment at the door?

We do not use the payment method on delivery for products that are prepared and delivered after the order.

How can I get the tracking number

Once your order is on its way, you will be informed via MAIL. Don't forget to check your SPAM folder. Emails sometimes land there

Is the inside of the package visible?

No, it doesn't appear. For security purposes, only you can know the contents of the package.

Do you have delivery abroad?

We send products to many countries around the world. We have many customers from Europe and America.

Can I change the delivery address of my order?

Your order address cannot be changed. The address you specified during shopping will remain valid.

Can I combine my orders?

We prepare all your orders separately in order to deliver your products to you as soon as possible. For this reason, we would like to point out that we cannot combine your orders.

What is the shipping fee

After the product is prepared, it is delivered to the mail with the postage paid by us.

Which postal company will deliver my order?

Your orders will be delivered via PTT in Türkiye. Deliveries to other countries will be made by the national postal companies of those countries.

At what time will the product I purchased be delivered?

The products are delivered to your address by PTT during working hours (weekdays and Saturdays). They generally do not leave a note on the door or make a phone call.

Are deliveries made on public holidays?

It does not deliver on public holidays.

How to cancel

CANCELLATION: There is no cancellation for packages that are on their way. However, if you reject the product when it is tried to be delivered to you and the package is returned to us, you can get a refund. In this case, we need to deduct all the expenses we incur. (Such as shipping + customs fee..)

You can cancel within 2 hours after ordering. Cancellation is made with a deduction of 180₺. We need to pay this fee since it is started by making payments to the workshop after your order. Unfortunately, cancellation is not possible after 2 hours. Afterwards, the procedures begin.

How can I return

All returns and exchanges will be made at the address abroad. Return and exchange postage fees are the responsibility of the buyers.